Your Hampton Bay fan comes with a lifetime motor warranty, and a one year warranty on the fan body. If you are having a problem with the fan, you’ll need to determine where the problem is originating from, and whether it will be covered under the warranty or not.
To determine the problem with your fan, we may recommend that you check our troubleshooting guides. The best thing to do is to diagnose the problem with your fan first.
Is your fan having a wobbling problem, or making other noises? It could be unbalanced. This is a problem that can be corrected and does not have to use the warranty to do so – you can fix it yourself by using a blade balancing kit, and going through our troubleshooting guide.
Is your fan having a problem with the remote – is the remote not working?
The only real problems that you can trace back to the motor, is the fan does not turn at all. And this would have to not be a wiring problem before it would be a motor problem. The motor is the last thing to go in your fan – and this is why there is a lifetime warranty on it, to back that up. So it’s rarely going to be this problem.
How to redeem your Hampton Bay warranty
If you believe that you need to redeem your warranty, start by reaching out to Hampton Bay customer service. They will point you in the right direction in terms of next steps, and how to obtain warranty support from Hampton Bay. Are you not sure whether the warranty covers your fan or not? Hampton Bay offers a limited lifetime motor warranty. This means that if something is wrong with the fan motor, for the life of the product, that Hampton Bay will repair the ceiling fan or replace it for you, free of charge. You may have to pay shipping costs in order to ship the product though – shipment is not covered under the warranty.
On the above page, you can reach out to Hampton Bay via phone or email. Phone is generally the best choice to get support quickly. The wait time can vary; generally it is only 3-4 minutes though depending on the time of day that you call.
Hello. We have a Hampton Bay ceiling fan and the fan speed that works is the high speed. Would this be covered under the lifetime motor warranty?
Hi there,
How long have you had the fan? When did the problem start happening, was there any event that occurred and then the fan would only work in high speed? Or this just happened over time
Regards,
Admin
I had the fan since September of 2022 and out of nowhere it. Stop working no light no fan I troble shot it already and connected another old fan and it’s working find how can I get you guys to fix it or send send me a new one
OK, I understand. We added a link on this page to the Hampton Bay customer service page. I would recommend reaching out to them to start a warranty claim and see if they will cover your issue as a motor issue within the limited lifetime warranty on the motor.
It does not hurt to try, might as well give it a shot. Good luck and let us know how you make out.
I’m trying to Register my new fan. Where do I go?
Bought a 52″in Barrow Island Hampton Bay ceiling fan. I thought one side of the fan blade would be solid white, but it is not. We thought maybe the wood looking side would be acceptable but its not either. The pattern has a distinct line in the middle from end to end, every blade is this way. My wide doesn’t like the other side either. Rather than take the fan down and take back to store could you please send me 5 replacement blades that are solid white without any patterns. The UPC is 792145364870
Kelly Settle
2676 Frisco Drive
Clearwater, FL 33761
Hi there,
We are not the manufacturer but we can send you a quote on replacement blades if you like. We would require payment for the blades before shipping.
Thank you,
Admin
Please help me
I PURCHASED A CEILING FAN 65″ FROM HOME DEPOT STORE FT. SMITH, AR. I MADE THIS PURCHASE 2.25 years ago AND IT STOP WORKING. HOW DO I GET A REPLACEMENT CEILING FAN? I UNDERSTAND THE FAN HAS A LIFETIME WARRANTY ON THE MOTOR.