Your Hampton Bay fan comes with a lifetime motor warranty, and a one year warranty on the fan body. If you are having a problem with the fan, you’ll need to determine where the problem is originating from, and whether it will be covered under the warranty or not.
To determine the problem with your fan, we may recommend that you check our troubleshooting guides. The best thing to do is to diagnose the problem with your fan first.
Is your fan having a wobbling problem, or making other noises? It could be unbalanced. This is a problem that can be corrected and does not have to use the warranty to do so – you can fix it yourself by using a blade balancing kit, and going through our troubleshooting guide.
Is your fan having a problem with the remote – is the remote not working?
The only real problems that you can trace back to the motor, is the fan does not turn at all. And this would have to not be a wiring problem before it would be a motor problem. The motor is the last thing to go in your fan – and this is why there is a lifetime warranty on it, to back that up. So it’s rarely going to be this problem.
How to redeem your Hampton Bay warranty
If you believe that you need to redeem your warranty, start by reaching out to Hampton Bay customer service. They will point you in the right direction in terms of next steps, and how to obtain warranty support from Hampton Bay. Are you not sure whether the warranty covers your fan or not? Hampton Bay offers a limited lifetime motor warranty. This means that if something is wrong with the fan motor, for the life of the product, that Hampton Bay will repair the ceiling fan or replace it for you, free of charge. You may have to pay shipping costs in order to ship the product though – shipment is not covered under the warranty.
On the above page, you can reach out to Hampton Bay via phone or email. Phone is generally the best choice to get support quickly. The wait time can vary; generally it is only 3-4 minutes though depending on the time of day that you call.